Check with seller SEEKS FOR JOB AS EXPERIENCED IN CUSTOMER SERVICE / RECEPTIONIST / ADMINISTRATION !

Published date: April 5, 2016
  • Location: Sharjah, United Arab Emirates

Description:

A highly resourceful, flexible and innovative individual who possess a considerable amount of knowledge regarding administrative, customer service and office procedures.

My Job Responsibilities:

Effectively implement the customer interaction policies, in order to bring consistency and for smooth running for the department.

Monitor the processes of the contact centre such as incoming and outgoing interactions, websites, chats, emails etc. in effective and efficient manner.

Optimize productivity and output to meet agreed SLA’s related to customer care.

Co-ordinate with the Customer complaints department and Feedback to carry out root cause analysis of all Customer Complaints.

Develop solutions to the problems raised.

Monitor the call logged and entries (enquiry, leads, request and complaints).

Ensure the entries are done accurately and on time on the system and all details filled.

Assist customers in selecting merchandise and services that best fit their needs.

Suggest additional products or service offering based on assessment of customer.

Dealing with the clients and following up on invoices, maintaining files, typing reports, memos, correspondence and other administrative activities.

Coordinate and Facilitate the Calendar to arrange appointments and meetings.

Respond to customer inquiries about order status, changes, or cancellations.

Dealing with incoming and outgoing mails.

Assist with payroll and employee scheduling.

Provide receipt and collect payments.

Maintain daily operations, including opening, operating and closing procedures

IT SKILLS:

GRAPHIC DESIGN

WEB DESIGN

WEB SERVER

WEB DEVELOPMENT

MICROSOFT OFFICE

INTERNET/ EMAIL

VISA STATUS: Till 20th April 2016
AVAILABILITY: (Join Immediately)
CONTACT NO: 050-263748
EMAIL : daniyalazama at gmail dot com

Contact seller Share

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